Help
Popular Questions
Do you ship worldwide?
Yes we do. We offer both express and standard delivery worldwide. Plus, shipping is FREE when your order is over $150. This applies to orders worldwide.
What payment methods do you accept?
We accept all major credit and debit cards, and PayPal payments. If you have other questions in relation to payment methods, please contact us.
Can I track my order?
Yes you can. To track your order please use go to the order tracking page and follow the instructions on your screen.
When will my order be shipped?
Upon successfully placing an order on our website, your order is immediately processed and shipped within 24-48 business hours from Monday to Thursday, unless the item is out of stock. Orders placed on a Friday and over the weekend will be shipped out within the next 24-48 business hours. Shipping dates and times exclude weekends and public or national holidays.
Can I place an order over the phone?
We’re sorry, but orders can only be placed online.
What payment methods do you accept?
We accept all major credit and debit cards, and PayPal payments.
How can I place a corporate order?
To open a corporate account, please click here to contact our customer care team.
Is shipping FREE?
Yes, shipping is FREE when your order is over $150. This applies to orders worldwide.
When will my order be shipped?
Upon successfully placing an order on our website, your order is immediately processed and shipped within 24-48 business hours from Monday to Thursday, unless the item is out of stock. Orders placed on a Friday, and over the weekend will be shipped out within the next 24-48 business hours. Shipping dates and times exclude weekends and public or national holidays.
How can I change or cancel my order?
Once you have successfully placed an order on our website, it is processed immediately to aid faster shipping. Please contact us for assistance.
How can I return an item?
You can return an item within 14 days by contacting us for a returns number (RMA). All items must be in a resalable condition with bags/boxes sealed, no tags cut off and be returned in the original packaging.
Please make sure that you include the following details in your package:
- Your order number
- Returns number (RMA) which you received from our customer care team
- Returns note, indicating which item(s) you’d like exchanged or refunded
- The new size or colour you’d like of the items to be exchanged
Which carrier(s) do you use?
We use various carriers to ship orders, they include but is not limited to Royal Mail, DHL and UPS. Carrier chosen would depend on your delivery location and time of order.
When will I receive my refund?
Once your return is received, you will receive your refund within 14 business days.
How will my refund be issued?
Refunds will go back to the original payment method.
When will I receive my order?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the delivery/shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer both express and standard delivery for the UK and worldwide. You will be given the option to choose your preferred delivery method and instantly see quotes for each delivery type. We use UPS, DHL, Royal Mail and other couriers.
Standard delivery aims to deliver to:
- USA and Canada within 5 – 10 business days
- UK and Ireland 3 – 5 business days
- Western Europe within 5 – 10 business days
- Eastern Europe and major cities worldwide within 3 – 10 business days
- Rest of the world within 7 – 14 business days
- For Express Delivery times, these are shown at checkout.
We ship to virtually any address in the world. Note that customs fees may apply in your country, depending on the international destination.
Please allow up to 20 days for delivery before contacting us.
How can I redeem my gift card?
To redeem your gift card please please click here for a quick guide.
Is shipping FREE?
Yes, shipping is FREE when your order is over $150. This applies to orders worldwide.
Do you offer express shipping?
We offer express shipping for some destinations. You will be provided with available delivery options for your location, to choose from during checkout.
Do you ship internationally?
Yes we do. We offer both express and standard delivery worldwide. Standard delivery aims to deliver to:
- USA and Canada within 5 – 10 business days
- UK and Ireland 3 – 5 business days
- Western Europe within 5 – 10 business days
- Eastern Europe and major cities worldwide within 3 – 10 business days
- Rest of the world within 7 – 14 business days
- For Express Delivery times, these are shown at checkout.
We ship to virtually any address in the world. Note that customs fees may apply in your country, depending on the international destination.
Delivery dates and times exclude weekends, national and public holidays. Please allow up to 20 days for delivery before contacting us.
How can I track my order?
To track your order please go to the order tracking page and follow the instructions on your screen to track your order.
I have not received my order. What can I do?
In the unlikely event that your order has not arrived within the normal delivery time, please contact our customer care team immediately.
How can I become an authorised Ferraro Ferrari retailer?
We welcome worldwide retailers and wholesalers. You can now join our network of retailers and wholesalers in 2 ways:
- Dropshipping: We can drop-ship direct to your customers. Click here to enquire about a drop-ship account.
- Wholesale: Buy direct online with a few clicks and we’ll deliver to you. Click here to join now and start shopping. We aim to approve wholesale accounts within 24-48 business hours.
How can I make a wholesale purchase?
Please click here to sign up for a wholesale account and shop online, or contact us if you have any questions. We will get back to you as soon as possible.
How can I contact you for other business related questions not listed here?
Please click here to contact us. Include details of your enquiry and we will get back to you as soon as possible.
